Privacy Policy
Privacy Policy
0.1 This Privacy Policy explains how Ecoaligners, a proprietary concern (the “Company”, “we”, “us” or “our”), collects, uses, processes, stores, discloses and protects information obtained from users (“you”, “your” or “User”) through our website, __________________ (the “Site” or “Platform”), and in connection with our products and services. These products and services include dental consultations, clinical dental services and services provided through registered third parties, including dental practitioners and laboratories (each a “Service” and collectively, the “Services”).
0.2 This Privacy Policy is published in accordance with the Information Technology Act, 2000; the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (“SPI Rules”); the Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations, 2002; the National Medical Commission (Code of Medical Ethics) Regulations, 2002; the Electronic Health Record Standards, 2013 issued by the Ministry of Health and Family Welfare; and the Digital Personal Data Protection Act, 2023.
1. General Terms
1.1 This Privacy Policy describes how the Company manages Personal Data in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023 (“DPDPA”). Please read it carefully to understand the purposes for which we collect, use, process, store and disclose Personal Data, and the measures we take to restrict access to it.
1.2 By using the Website and/or App and the Company Services, you agree and confirm to be bound by all the terms of this Privacy Policy and consent to the Company’s collection, use, disclosure, retention and protection of your personal information or medical records as described hereunder. If you do not wish to provide the information the Company requires or do not agree to such terms of the Privacy Policy, do not access or use the Website and/or App or Company Service.
1.3 By signing up for or using any services or campaigns offered by the Company or submitting information to or otherwise communicating with the Company, you agree and consent to collecting, using, and disclosing your Personal Data in accordance with the purposes laid down in this Policy. However, please note that separate consent shall be sought again in case the Company is required to process and/or disclose your Personal Data for any purpose(s) over and above those enumerated in this Policy.
1.4 This Policy does not supersede or replace any other consents which you may have previously or separately provided to us in respect of your Personal Data and your consent to this Privacy Policy is in addition to any other rights which any of the Companies may have at law to collect, use or disclose the Personal Data.
1.5 The Company may change/modify this Privacy Policy from time to time at its sole discretion, and your continued use of the Company Services after it makes any modifications/changes is deemed to accept such change/modification. You are encouraged to review this Privacy Policy periodically for any changes.
2. Personal Data Covered by This Privacy Policy
2.1 This Policy applies to information collected and processed by the Company, as described below.
2.2 Personal information is information related to a User, or a combination of pieces of information that could reasonably allow the User to be identified. Personal information may consist of full name, user name, personal contact numbers, residential address, email address, medical history, other information about you and your family member, gender or date of birth, and financial information such as bank account, credit card, debit card or other payment instrument details. While information such as date of birth in isolation may not be enough to uniquely identify a visitor, a combination of full name and date of birth may be sufficient to do so.
2.3 “Medical Records” means comprehensive documentation of a customer’s oral-health history, treatment and ongoing care. Medical Records may include customer information and Personal Information described above; clinical notes from dental examinations, including findings relating to oral health, existing conditions and treatment plans; diagnostic records, including X-rays, photographs and other imaging used for diagnosis and treatment planning; treatment history, including procedures performed, medications prescribed and treatment outcomes; consent forms for procedures and treatments; correspondence with our internal team providing orthodontic assistance, including referrals and consultations conducted by telephone, WhatsApp, letter, email, other electronic means or in person; billing information, including details of services rendered and associated costs; and legal documentation relating to the customer’s care or treatment.
3. Cookies and Other Tracking Technologies
3.1 We utilize “cookies” and other tracking technologies. A “cookie” is a small text file that may be used, for example, to collect information about activity on the Site or the App. Some cookies and other technologies may serve to recall information previously indicated or submitted by a User. Most browsers/mobile settings allow You to control cookies, including whether or not to accept them and how to remove them. You may set most browsers/mobile application to notify You if You receive a cookie, or You may choose to block cookies with Your browser/mobile applications.
3.2 Tracking technologies may record information such as internet domain and host names, internet protocol (IP) addresses, browser software and operating system types, stream patterns, and dates and times that Our Site or App is accessed. Our use of cookies and other tracking technologies allows Us to improve Our Site or the App and Your experience.
3.3 At all times, you may refuse all cookies on Your browser or the App by changing Your settings to the extent permissible on Your device. However, by doing so, You may not be able to use certain features on the Platform or take full advantage of all the offerings and interest-based advertising. You can remove cookies by following directions provided in Your mobile’s “help” file or the browser.
4. Location Information for Field Professionals
4.1 If You are accessing the App as a registered field professional ("Pro") of the Company, the App collects Your device’s precise location data, including GPS coordinates. This location data is collected both while You are actively using the App (foreground) and while the App is running in the background, including when the App is closed or not actively in use. Background location collection occurs only while You are an active field professional registered with the Company.
4.2 Before any location data is collected, the App will display an in-app prominent disclosure clearly explaining the purpose of collection and will request Your explicit permission through the device’s runtime permission prompt. You may grant, deny, or revoke location access (including background access) at any time through Your device settings; however, doing so may limit the functionality of the App for Pros.
4.3 Location data is transmitted to and stored on the Company’s secure servers and is not shared with any third party except under the circumstances described in Section 9 below. Location data is retained in accordance with the retention period specified in Section 10 below.
5. Public Content
5.1 The information that you knowingly provide and/or share through the Company Service is intended for public consumption or on public forum, which includes but not limited to, your reviews, tips, check-ins, comments, likes, bookmarks, friends, lists, compliments, and account profile. We may display this information through the Company Service, share it with businesses, and further distribute it to a wider audience through third party sites and services. It is expressly clarified that You will retain ownership and shall solely be responsible for any content that You share or upload on the public platform through the Company Service, including any text, data, information, images, photographs, video or any other information which you may upload, transmit or store through the Company Service. However, We reserve the right to use/reproduce any content uploaded by You on the public platform and You agree to grant royalty free, irrevocably, unconditionally, perpetually and worldwide right to Us to use the content for reasonable business purpose.
6. Communications
6.1 When you sign up for an account or use certain features of the Company Service, you consent to receive messages from other users of the Company Service, businesses, and the Company itself. We may also use your information to contact you through about and/or to promote and market our own goods and services that may be of interest to you. With your consent, we may also use your information to contact you through text and voice messages about and/or to promote and market these goods and services.
6.2 If you do not wish to receive emails from us, you may elect to opt-out / email us your preference of not receiving any messages / emails on the email address mentioned at the end of this Privacy Policy or by hitting the “unsubscribe” button at the bottom of any of our e-mails. Please note that you cannot opt-out of receiving any Administrative Emails. “Administrative Emails” shall mean and include but not limited to, any change or modification of legal policy, administrative policy, service policy or any other policy as applicable or any activity related to the Company Service, which includes but is not limited to, emails regarding your account, requests or inquiries, and purchases of products and services. The treatment you receive from is not conditioned on your consent to receive promotional and/or marketing communications.
6.3 If you exchange messages with others through the Company Service, we may store that information to process and deliver them, to allow you to manage them, and we may further review and disclose them in connection with investigations related to the operation and use of the Company Service. We may not deliver messages that we believe are objectionable, such as spam messages or requests to exchange reviews for compensation. We may also store information that you provide through communications to us, including from phone calls, WhatsApp messages, letters, emails and other electronic messages, or in person. If you are a representative of a business listed on the Company Service, we may contact you, including by phone or email, using the contact information you provide us, make publicly available, or that we have on record for your business.
7. Social Media
7.1 If you are a user of Facebook, Twitter, Instagram or any other social media sites with public account settings and you comment or review we will be able to pull your reviews of our products from the social media sites and post them on our Website and/or App. This is so that we can share your opinions about our products with the visitors of our Website and/or App. Before being posted on our Website and/or App, your comments will be reviewed by us.
7.2 By posting or otherwise making available any content about your ECOLIGNERS experience on a public social media platform, and responding “yes” if we ask for your permission to re-post content on our owned channels, such as Facebook, Pinterest, YouTube, Twitter, Instagram, and others, you represent and warrant that you are eighteen (18) years of age or older and that you agree to the terms and conditions listed on our page on the Website and/or App.
8. Purposes for Which We Collect Personal Data
8.1 Personalized Treatment Planning – Data collection from you enables the Company to create customized treatment plans tailored to each customer’s/user’s unique needs and conditions, including analysis of teeth alignment, bite patterns and responses to services or products.
8.2 Progress Monitoring – Services provided by ECOLIGNERS often require ongoing monitoring to track progress and adjust treatment according to individual needs and requirements, thereby enabling evaluation of changes over time and supporting treatment effectiveness.
8.3 Treatment Optimization – By analysing collected data, the Company can optimize treatment protocols and techniques to enhance outcomes.
8.4 Outcome Predictions – Data analysis helps the Company predict treatment outcomes based on historical patterns, assisting customers/users and the Company in setting realistic expectations and goals.
8.5 Research and Development – Aggregate data from users of ECOLIGNERS services contributes to research and development efforts, supporting innovation in treatment methods and technologies.
8.6 Customer/User Education – Data collection supports customer/user education by providing insights into treatment progress and the importance of adherence to treatment protocols, thereby helping users understand their condition and participate actively in their care.
8.7 Remote Monitoring and Support – Through remote monitoring of collected data, we can offer support and guidance without frequent in-person visits, including process support, evaluation and responses to requests and inquiries.
8.8 Field Operations Tracking – If You are accessing the App as a registered field professional, the Company collects Your device’s precise location, both in the foreground and in the background (including when the App is closed or not in use), to better track Your current position while You are working in the field. This enables the Company to coordinate field activities, monitor field operations and support operational efficiency. Background location is collected only while You are active in this role.
8.9 Regulatory Compliance and Safety – We collect data to support compliance with regulatory standards and safety guidelines applicable to the Company Services.
8.10 Marketing Purposes – The data collected is also used and processed for conducting and facilitating customer satisfaction surveys, marketing campaigns, market analysis, contests or other promotional activities. This includes marketing services of potential interest and relevance; furnishing marketing communications by post, telephone, text, email and other digital methods about products and services; analysing personal data to provide relevant marketing offers and information; maintaining accurate customer contact information; and conducting market research, trend analysis, financial analysis, customer segmentation and profiling to improve the customer experience and provide more personalized content. For example, if you use Facebook, Twitter, Instagram or another social media site with public account settings and comment on or review our products, we may reproduce those reviews on our Website and/or App after review. By making content about your ECOLIGNERS experience available on a public social media platform, and responding “yes” if we request permission to repost that content on our owned channels, you represent and warrant that you are eighteen (18) years of age or older and agree to the applicable terms and conditions on our Website and/or App.
9. Disclosure of Personal Data to Third Parties
9.1 We do not share your data with third parties unless specific consent has been obtained or disclosure is permitted or required under the circumstances described below.
9.2 We may be required to disclose your data where we believe in good faith that disclosure is required by law or constitutes a “certain legitimate use” under Section 7 of the DPDPA, 2023. Such circumstances include preventing, investigating or taking action regarding illegal activity, suspected fraud or potential threats to a person’s physical safety; protecting public health or the public interest; safeguarding the Company against loss or liability, including corporate espionage and breaches of trade secrets, intellectual property or classified information; responding to a medical emergency involving a threat to your life or health; complying with legal requirements or lawful court orders, subpoenas, notices, warrants or requests from public authorities, including national-security or law-enforcement requirements; and transferring information to an entity that acquires our business through a merger, acquisition, bankruptcy, dissolution, reorganisation or similar transaction or proceeding. If such a business transfer occurs, we will display prior notice on our Website.
10. Data Security and Retention
10.1 We take appropriate security measures to protect your data from accidental loss, use or unauthorized access. We limit access to your personal data to employees within the organization, medical practitioners and persons with a legitimate business or industry need.
10.2 We will retain your data for a stipulated period of three (3) years to fulfil the purposes for which it was collected, including satisfying legal, accounting, audit or reporting requirements, or until you notify us that you no longer wish to receive the services and storage/consultation facilities provided by the Company.
10.3 In general, customer-related personal data is retained for the duration of the contractual relationship for which you have provided consent, for a minimum period of three (3) years, or for a shorter or longer period where required by applicable law or regulatory requirements.
10.4 Data provided to us by our clients is retained in accordance with applicable Indian data-retention laws and rules.
10.5 Users may request deletion of their personal data in circumstances where the data is no longer necessary for the purposes for which it was collected or processed. A User may submit a deletion request through the built-in deletion function in the App or through the contact information below. Any deletion request is subject to applicable legal obligations and the need to resolve disputes. The Company will process an accepted deletion request within the period required by law and, once deletion is completed, will send confirmation to the User’s registered email address and contact number.
10.6 Through appropriate IT applications and policies, we ensure that personal data is deleted when it is no longer required to be retained under applicable law.
11. Your Rights
11.1 If you have rights concerning access, disclosure, amendment or deletion under applicable law, you may contact us at the address or email listed below.
12. Children’s Privacy
12.1 At ECOLIGNERS, we do not intend to collect information from children under the age of eighteen (18), unless the information is collected from a parent or guardian. While we cannot prevent a child from accessing the Website and/or App, we do not collect Personal Information without making it clear that the person providing the information must be at least eighteen (18) years old. If you are a parent or guardian and believe that a child under eighteen (18) has provided Personal Information that you would like to review or request to be deleted, or if you have questions about our collection of information from children, please contact us at customersupport@ECOLIGNERS.com.
13. Privacy Policies of Other Websites
13.1 The Company’s Website and/or App may contain links to external sites. Those sites have their own privacy policies, and the Company accepts no direct or indirect responsibility for their privacy practices or content.
14. Customer Support
14.1 For assistance or questions regarding this Privacy Policy or the processing or use of information provided by you in connection with the Company Services, you may contact us at the contact details provided below.